Keynote

ITAM/ITSM – An ITAM/Configuration Management Void Now Being Filled in ITSM Initiatives


Salons C, D, E 15 November, 2019 08:00 - 09:15

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Martin Andenmatten

For some time IT Asset Management has not been individually recognized for both its similarities and differences to IT Service Management standards such as ITIL and other best practices. With the release of ITIL 4, ITAM is now categorized as an integral part of an ITSM program.  During this keynote address, an industry expert and luminary in ITSM for more than 25 years will impart his knowledge of the ITSM industry, ITAM and Configuration Management similarities and where ITAM may fill a void in many ITSM programs going forward.

 

Add to Calendar 15-11-2019 08:00 15-11-2019 09:15 Europe/Amsterdam ITAM/ITSM - An ITAM/Configuration Management Void Now Being Filled in ITSM Initiatives Salons C, D, E